Referral Coordinator – Primary Care Clinics (Houston Market)

H.E.B.

Houston, TX, USA Remote

Full time

Sep 24

This job is no longer accepting applications.

As a Magenta Referral Coordinator, you'll own our health care referral process end-to-end, and serve as the referral system navigator for our Patient Customers and their families.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a

HEART FOR PEOPLE… willingness to serve with a strong focus on customer service

HEAD FOR BUSINESS… resourcefulness, to resolve issues related to navigating health care referral processes

PASSION FOR RESULTS… drive to help build Magenta Health's customer base

We are looking for

– a high school diploma

– experience related to referral coordinating

– organization and problem-solving skills

What is the work

Customer Service

– Serves as referral system navigator and point of contact for patients and families; serves as first point of contact with patients and families to ask questions and raise concerns

– Assists patients in problem-solving potential issues related to the health care system, financial, or social barriers (e.g., request interpreters as appropriate, transportation services, or prescription assistance)

– Reviews referral details and expectations with patients

– Reminds patients of scheduled appointments via mail or phone

– May assume advocate role on a patient-s behalf with the carrier to ensure approval of necessary supplies / services in a timely fashion

– Establishes / maintains relationships with identified service providers

Administration

– Owns referral process end-to-end; referral initiation to receiving specialist notes / results; documents patient records

– Ensures complete and accurate registration, including patient demographic and current insurance information

– Compiles information related to patient's clinical background and referral needs; provides appropriate clinical information to specialist in compliance with referral guidelines

– Maintains ongoing tracking (database entry, if applicable) and appropriate documentation on referrals to promote team awareness and ensure patient safety

– Contacts review organizations and insurance companies to ensure prior approval requirements are met; provides necessary medical information (e.g., history, diagnosis, prognosis)

– Ensures referrals are addressed in a timely manner

– Ensures patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits, and health-related community organizations

– Provides specific medical information to financial services to maximize reimbursement to the hospital and physicians

– Keeps clinic providers updated, based on severity of patient's health issue

What is your background

– High school diploma

– 5+ years of experience in clinic referral coordinator duties

Do you have what it takes to be a fit as a Magenta Referral Coordinator

– Advanced customer service skills

– Advanced organization skills

– Verbal / written communication skills

– Critical thinking, problem-solving, and judgment skills

– Bilingual (English – Spanish) skills

– Ability to manage multiple, competing priorities and shift focus between tasks

– Ability to heed, follow through, and remain accountable for delegated tasks

– Ability to work as part of a team

– Resourcefulness

Can you…

– Function in a fast-paced clinic / office environment

– Sit / stand for

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