Case Manager

Change Happens

Houston, TX, USA

Full time

Healthcare / Non Profit


May 23

The Case Manager for the Self-Sufficiency Program will have the primary responsibility for ensuring that low-income adult workers receive ready access to an array of education, training, and employment services. The Case Manager will be part of an innovative team of service providers and educational experts that will work collectively to create/implement an innovative program for low-income adult workers in Houston, Texas who face the greatest barriers to finding employment. 

The Case Manager will provide one-on-one support services to at-risk and low-income workers who are preparing to join the workforce. The Case Mangere will assess basic needs, identify barriers to employment, develop an Individual Service Plan to address those barriers, and coordinate services to help program participants 


  • Outreach and assess low-income adults for work readiness skills, strengths, aptitude, and any potential limitations/barriers to employment and post-secondary education
  • Participate and coordinate outreach activities that include making presentations
  • Enrolls participants in the Self-Sufficiency Program
  • Conduct intake and provide career guidance, including surveying skills, interests, and abilities, assist participants to explore vocational options
  • Develop education, training, employment, and vocational Individual Service/Career Plans with goals and timelines that will help participants move their job search and vocational training forward
  • Conduct case management activities to monitor the process, which includes frequent contact (at least biweekly) with the clients through ongoing monitoring and assessment
  • Assists participants to become work-ready by identifying barriers and offering resources/solutions
  • Develop, foster, and maintain ongoing relationships with community-based organizations, schools, workforce boards, government agencies, and employers and potential employers
  • Assist with the creation of professional job search tools including resumes, cover letters, and portfolios
  • Counsel and refer participants to the appropriate resources to address essential supportive needs including housing, childcare, substance misuse, mental health services, food, and other support services
  • Serves as a facilitator and a mentor to ensure that the participants do not go through any “wrong doors” and that they have access to education, training, employment, and career development services
  • Assist with organizing mini-job fairs
  • Work closely with other employment and training community-based organizations to collaborate, expand resources, and avoid duplication
  • Work with Change Happens’ technical, marketing, and web support team to create a user-friendly webpage that links Change Happens to other service providers
  • Designate agency staff to create outreach and marketing materials and distribute, display, and encourage participants to participate in the program
  • Assis with the facilitation of employment readiness, leadership, and life skills workshops
  • Track youth participating in each program component
  • Work closely with the Workforce Development Specialist to place program participants in internships and employment opportunities that are appropriate to their, aptitudes, and interest
  • Collaborate and confer with staff as appropriate to coordinate services an implement the program
  • Provide information and referrals for low-income adults who cannot participate in the program due to eligibility criteria or limited program capacity
  • Follow program procedures regarding recordkeeping, documentation, confidentiality, and case files
  • Participate in program evaluation process
  • Perform other duties as assigned.



The following measures will assess performance:

  • Measure – Work with at least 95-100 participants throughout the fiscal year
  • Measure – 65-70 participants complete the program
  • Measure – Each participant has a completed intake, assessment, and service strategy (career plan)
  • Measure – Outreaches to local vocational training programs, detention centers, workforce centers, local trade associations, and community-based organizations
  • Measure – Each participant has an initial and an ongoing assessment of barriers
  • Measure – Provide documentation on supportive services provided to the participants using the Change Happens Case Management Systems (Social Solutions, Apricot)
  • Measure – Type and quality of marketing materials
  • Measure – Number of social media and website engagements (Reporting Metrics)
  • Measure – 65-70 participants are employed
  • Measure – Conducts group sessions on Career Interests, Interviewing, Resumes, Employment Readiness, Leadership, Life Skills, and Job Searches. Submit sign-in sheets on participants


Full-time, business hours are 8 AM to 5 PM or 9 AM to 6 PM. Extremely limited night and weekend work may be required. Hybrid Office Schedule includes remote/telecommuting from home and working in the office or at another designated business site. 



  • Cultural Responsiveness – support an inclusive work and learning environment for colleagues, business partners, and community members; and actively demonstrate a commitment to provide equitable services to all communities Change Happens serves
  • Accountability – takes responsibility and ownership for successfully accomplishing work and agency objectives and delivering results. Sets high standards of shared performance for self and others
  • Accuracy and Attention to Detail – ensure work is thoughtfully completed, accurate, and error-free to the highest degree possible
  • Planning, Organization, and Prioritization – Assesses the work to be performed and considers how it should be organized and accomplished, with appropriate priorities and realistic time parameters
  • Recordkeeping and Documentation – gathers, organizes, and maintains records, following confidential information and security protocols as needed. Accurately documents relevant/essential actions, processes, and practices.
  • Teamwork – works collaboratively with others to achieve shared goals and make decisions
  • Communication- maintains a high standard of written and verbal communication skills and ability to present to diverse audiences, specifically individuals of differing abilities and racially, ethnically, and socioeconomically diverse communities.
  • Computer – able to utilize Microsoft Excel and Word, and other programs to produce reports, conduct tracking and store data. We are a fast-paced organization that relies heavily on email


  • Exceptional time management and meets deadlines
  • Experience as a case manager for low-income adults considered high-risk
  • Culturally competent servicing ethnically and socio-economical diverse low-income adults
  • Able to work efficiently with minimal supervision
  • Experience and comfortable working with adults in a one-on-one and group setting
  • Effective communication skills, both written and verbal
  • Previous experience assisting people in finding employment
  • Familiarity with the Houston Area labor market
  • An understanding of adversities faced by low-income adults with legal infractions
  • Work independently with appropriate direction
  • Use technology and computer software applications as appropriate to the work environment
  • Maintain confidentiality of information and use proper discretion concerning confidential matters
  • Maintain and control multiple tasks and projects simultaneously, with interruptions, and complete work within appropriate deadlines
  • Learn, plan, formulate, and execute Local, State, Federal, and agency policies, procedures, and directives in accordance with assigned duties.
  • Use initiative and judgment
  • Communicate effectively, both orally and in writing
  • Skills in organizing work of self and others
  • Knowledge of issues pertaining to area of assignment
  • Must be capable of setting priorities and working under pressure


  • Bachelor’s degree in social work, counseling, psychology, behavioral science, or other related fields with at least 3 years experience
  • Bilingual (English/Spanish) preferred
  • Fingerprinting and criminal background check
  • Experience with computer technology
  • Experience working with low-income adults


  • Remaining in a stationary position, often standing, or sitting for prolonged periods
  • Light work that includes moving objects up to twenty pounds



Job Location


Position Type

Full Time

Education Level

4 Year Degree

Job Category

Nonprofit - Social Services

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Change Happens

Changing Lives. Trusting The Power Of Potential.