Wellness Consultant

Houston Methodist

Houston, TX, USA

Full time

Aug 4

At Houston Methodist, the Wellness Consultant position is responsible for increasing the utilization of Houston Methodist Wellness Services (HMWS) by informing and educating corporations and other employers about the services, both clinical and non-clinical, offered and the most efficient ways their employees and other constituents can access them. A primary focus of the position is wellness event components and logistics. The Wellness Consultant serves as the primary point of contact in event and program planning.

Requirements:

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.


PEOPLE - 30%

  1. Serves as the primary advisor for HMWS corporate clients, per assigned territory, in the greater Houston area. Develops relationships and meets regularly with potential clients educating them about the services provided by HMWS. (EF)
  2. Understands clinical and non-clinical service lines, logistics, and operations needed to effectively communicate with corporate wellness team, wellness coordinators, wellness consultants and health fair teams. Utilizes effective communication skills when working with clients and their employees. (EF)
  3. Partners with Employer Health Solutions team on HM efforts in each hospital market territory. (EF)
  4. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)


SERVICE - 20%

  1. Plans, markets, schedules, and coordinates the annual flu campaign for onsite flu clinics. (EF)
  2. Effectively communicates program expectations, assists in problem solving and acts as a liaison to provide resolution as needed. Serves as contact for program strategy, design and performance. (EF)
  3. Manages and prioritizes multiple tasks and regularly reevaluates priorities according to business needs. (EF)


QUALITY/SAFETY - 10%

  1. Effectively communicates any changes in policy, internal guidelines and/or new services and programs. Updates these changes in all necessary documentation, collateral, and other promotional materials. (EF)
  2. Ensures client satisfaction with services through follow up calls and program survey results. Stays current with and adheres to Affordable Care Act, Stark, IRS and other relevant regulations in accordance with HM policies. (EF)
  3. Proactively renews contracts to prevent interruption of clinical and non-clinical services. Ensures the timely, complete and accurate exchange of information (written and verbal) and ideas with all stakeholders, including contracts and amendments. (EF)


FINANCE - 20%

  1. Supports management, leadership in successful achievement of strategic goals and patient volumes, as established by the corporate wellness program and executive health clinic, by leveraging contractual protocols and effective communication with the clinic staff and wellness team. (EF)
  2. Schedules program events strategically to leverage internal resources, and staffing availability to promote downstream revenue for HM. Provides billing support and answers client inquiries. (EF)


GROWTH/INNOVATION - 20%

  1. Assists clients in adding HMWS solutions to advance their program including participating in marketing material development. Identifies opportunities to develop new business and assists with development and implementation as assigned. (EF)
  2. Provides administrative support including presentations, consultations, reviewing/ updating sales documents, legal documents and amendments, providing assistance with RFP/ RFIs and providing account support functions such as coordinating details with clients and sending out marketing materials to enhance participation. Works with corporate clients to define measurable outcomes for program engagement and ROI. (EF)
  3. Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. (EF)


This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION REQUIREMENTS

o Bachelor’s degree in Marketing, Healthcare Administration, Health Promotion or related field


EXPERIENCE REQUIREMENTS

o Three years experience involving hospital operations, population health, corporate event planning, or community outreach

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

o Valid Texas Driver’s license

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

o Exercises professional discretion regarding sensitive and/or confidential issues


SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No

Uniform No

Scrubs No

Business professional Yes

Other (dept approved) No


On-Call* Yes, as required by entity/department for operational need


*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.


Travel**

May require travel within Yes

Houston Metropolitan area


May require travel outside Yes

of Houston Metropolitan area

**Travel specifications may vary by department.


Please note any other special considerations to this job: __________________________

Company Profile:

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treated more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.

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