Coordinator, Patient Support Services

Baylor College of Medicine

Houston, TX, USA

Full time

US$31.6-42.7k (annually)

Healthcare / Hospital

Jul 19

Baylor College of Medicine Department of Urology is seeking a Patient Business Coordinator. The ideal candidate will receive specimens, manage patient appointments, and collect payments. The candidate will also assist the physician with patient questions and go over patient concerns of treatment or surgery.

Job Duties

  • Assists arranging all transfers of sperm samples for the laboratory.
  • Assists with the monitoring and billing of sperm storage. 
  • Assists with the management and maintenance of all front desk logs for the laboratory. 
  • Schedules and manages all patient appointments for both internal and external physician referrals to the laboratory. Responsible for checking patients in and out, times of service collections.
  • Communicates effectively with management, physicians, clinical staff, and patients regarding status of results, any other concern for the laboratory.
  • Responds and assists management with any front desk laboratory related issues. 
  • Provides and explains laboratory educational material and consents to patients.
  • Monitors and manages all incoming faxes for the laboratory.
  • Rooms patients for specimen collection.
  • Answers all incoming calls to the laboratory, provides information to patients or takes detailed messages and conveys them to the appropriate party.
  • Provides varied, job-related administrative support to laboratory team.
  • Receives patient specimen samples and delivers them to designated lab location for resulting from the lab technicians.

Minimum Qualifications

  •  High school diploma or GED.
  • Two years of relevant experience.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.


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