Scheduling Specialist I

Baylor College of Medicine

Houston, TX, USA

Full time

Healthcare / Hospital

Apr 11

This job is no longer accepting applications.

The Scheduling Specialist I position is a clinical support role that is required to answer patients calls averaging 5,900 a month, including 6,900 med sched email messages, 500 My Chart messages, and an average of 3,000 reschedule patients averaging 30 to 120 days out. This position is based in Greenway Plaza.

Job Duties

  • Answers calls and schedules patients appointments.
  • Books, coordinates, and reschedules patient appointments.
  • Registers patients in Epic system.
  • Verifies insurance of new and returning patients.
  • Greets patients in clinic and answers questions.
  • Schedules surgeries, outpatient appointments, and admissions as requested.
  • Answers telephone and routes patient calls.
  • Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly, and appointments are confirmed.
  • Assists with preparation of agendas, materials, meetings, etc.
  • Assembles patient charts for next day visits; updates profiles on patients.
  • Interviews new patients via telephone prior to scheduling appointment.
  • Calls patients to remind them of their appointments.
  • Manages internal scheduling request which average over 6,000 a month, bump list (rescheduled appointment physician driven average 3,000 30 to 120 days).

Minimum Qualifications

  • High school diploma or GED. 
  • No experience required.

Preferred Qualifications

  • Customer service experience.
  • Call center experience.
  • Bilingual.



Baylor College of Medicine requires employees to be fully vaccinated -subject to approved exemptions-against vaccine-preventable diseases including, but not limited to, COVID-19 and influenza.


Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.


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