Volunteer Production Supervisor

Houston Food Bank

Houston, TX, USA

Full time

Healthcare / Non Profit

Apr 4

This job is no longer accepting applications.

The Volunteer Production Supervisor will be contributing to the future development of the Volunteer Services Department by continuously improving the ongoing operation, safety and volunteer experience of the Volunteer Services department. The Volunteer Production Supervisor will be responsible for leading, supervising, coaching and motivating the Volunteer Production Representatives before, during and after all scheduled Volunteer Experiences. This position interacts heavily with the public and therefore must have exceptional leadership, interpersonal and problem resolution skills and must be comfortable engaging with large, diverse groups of people on a daily basis. Additional responsibilities include ongoing and consistent collaboration with other key members of the Volunteer Services Department including Volunteer Production Coordinator, Production Manager, Volunteer Production Representatives, Apple Corps Leaders, and Student Heroes groups of Houston Food Bank. This position will commit to the Mission, Vision and Values of Houston Food Bank. 

 

Qualifications: 

Education/Certification: 

  • High School Diploma or GED required. 
  • Some college or Bachelor’s Degree preferred.  

Experience: 

  • Minimum of 2 years related work experience. 
  • Customer Service and/or Warehouse experience preferred.  
  • Forklift and/or pallet jack experience preferred. 
  • Intermediate to advanced experience with Microsoft Office Suite and other data management systems preferred. 

Special Knowledge/Skills/Abilities/Competencies: 

  • Ability to work and think independently, use sound judgement and critical analysis skills with minimum to no supervision.  
  • Ability to utilize and manage time efficiently and quickly shift or change task assignments. 
  • Must possess strong accountability and follow-through of all assigned and ad-hoc tasks. 
  • Must possess strong attention to detail with the ability to process complex information. 
  • Must possess strong planning and problem resolution skills in order to resolve potential issues that may cause a negative impact to the Volunteer Experience and other HFB programming 
  • Must possess strong ability to delegate tasks, communicate clearly and effectively, and deliver clear objectives and goals to team members 
  • Must be able to work with all members across the organization in a professional and courteous manner 

 

Major Responsibilities and Duties: 

  • Responsible for the ongoing and active supervision all Volunteer Production (VP) Representatives, Apple Corps Leaders, Student Heroes Groups and Blue Badge Program Volunteers during all daily scheduled volunteer shifts and conduct thorough walkthroughs of all daily scheduled project areas. 
  • Responsible for running all team huddle meetings prior to and after each volunteer shift and utilize a set agenda that covers all necessary updates regarding volunteer groups, warehouse and/or inventory updates, and other communication that aids in all team members being aware of shift expectations and goals.  
  • Responsible for ensuring shift assignments for VP Representatives are communicated during team huddles for each needed project area and briefly walkthrough each project area assignment; Supervisor will also ensure that all VP Representatives are thoroughly completing the project area toolkit (startup/shutdown quality checklists, production tracker coversheets, poundage log) and communicate any pertinent information regarding product, inventory and/or warehouse updates during and after each shift.  
  • Gathers and relays all Volunteer Survey Data information from VS Data Analyst on a weekly basis and shares during team huddles in order to address and plan project area adjustments and/or improvements. 
  • Works closely with the Volunteer Production Coordinator to plan and create next-day Volunteer Shift Schedules and responsible for pre-scheduling shift assignments as far in advance in order to have all team members prepared with specific responsibilities so that project expectations and goals are met. 
  • Schedule dedicated time for VP Representatives to complete all ongoing training and professional development opportunities as it relates to online modules, in person meetings with management, and any required offsite projects as needed.  
  • Must be aware of all large and/or last-minute volunteer shifts and work with other team members to ensure project areas are pre-staged, status of product availability and materials are known, and utilize any existing knowledge of all Volunteer Services Department Projects, VP Representatives Training Manual and other internal resources that will ensure the project runs smoothly and efficiently. 
  • Responsible for completing daily, ongoing and thorough Supervisor Quality Check documentation while walking through project areas. 
  • Must review, approve, and sign off on all VP Representatives paperwork prior to submitting to VP Coordinator and ensures metrics and all required production information from VP Representatives is properly reported into internal data management systems and tracking spreadsheets. 
  • Facilitate ongoing communication and check-ins with the Assistant Production Manager regarding matters related to the VP Representatives’ assigned shift schedule, staff performance issues and corrective action reporting, project standard guidelines and checklist processes, and all other project related matters regarding the department and other HFB programs.  
  • Promotes the safety of all project areas through proper equipment assignment, use, and maintenance. Ongoing monitoring of equipment and supplies and accurately reports all safety and malfunction requests to Facilities. Maintains most up to date knowledge of all AIB reporting protocols and works in partnership with Facilities management team to ensure success. 
  • Attend, participate and contribute to all scheduled meetings as required by the Production Manager or Director of Volunteer Services. Coordinate and collaborate with the Volunteer Services Coordinator and Production Manager as needed for special project requests and volunteer group registration. 
  • Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and taking action. Transparency: Doing things openly and honestly.) 
  • Perform other duties as assigned by the Director of Volunteer Services based on the evolving needs and growth of the department.  

 

Supervisory Responsibility (Yes/No): 

Yes

 

*Is legally able to work in the United States.


The foregoing statements describe the general purpose and essential job functions required to this job and are not and exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be required. 

Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce. HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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Houston Food Bank

Filling pantries. Filling lives.

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