Behavioral Health Coordinator – Remote

United Healthcare

Anywhere Remote only

Full time

Healthcare / Insurance

Apr 1

This job is no longer accepting applications.

Wellness Coordinators provide telephonic engagement for enrollees generated from predictive models and direct referrals.

Schedule: Monday-Friday 10:30am-7:00pm Central Time. No evenings or weekends.

Primary Responsibilities:

  • Makes outbound calls to members who are diagnosed with Behavioral Health needs and provide coverage to an inbound queue
  • Performs assessments via phone
  • Provides behavioral health benefit education
  • Assists enrollees with understanding and locating community support services and outpatient behavioral health resources
  • Escalates cases to clinical team partners

This position is expected to be able to answer a high volume of calls, document information from each call into the computer system and maintain complete discretion and confidentiality.

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED
  • 1+ year managed care experience
  • 1+ year of casework experience at hospitals, social service agencies or community mental health centers
  • 6+ months behavioral setting experience (i.e. hospital, managed care organization, or joint behavioral outpatient practice)
  • Proficient use of computer, including internet searches and MS Office applications
  • Working knowledge of community-based resources and services
  • Dual diagnosis experience with mental health and substance abuse
  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
  • Experience working with low-income populations
  • Experience working with the aged, blind or disabled
  • Strong oral and written communication skills — specifically telephone skills
  • Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
  • Excellent customer service skills
  • Excellent interpersonal and problem-solving skills
  • Attention to detail, as observed in day to day work
  • Excellent time management and prioritization skills
  • Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
  • Strong team player and team building skills
  • Able to handle sensitive issues with members and providers in a confidential manner
  • Demonstrates initiative in achieving individual, team, and organizational goals and objectives
  • Creative problem-solving skills with the ability to use community and network resources to meet members' needs
  • Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment
  • Strong spelling and highly legible handwriting; type 30-40+ wpm accurately

Preferred Qualifications:

  • Bachelor’s degree in Social Work, Psychology or related field.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $15.00 to $25.19. The salary range for Connecticut / Nevada residents is $15.77 to $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


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Here to help people live healthier lives and make the health system work better for everyone.

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