Relationship Manager


United States Remote

Full time

Healthcare / Insurance

Mar 17

This job is no longer accepting applications.

The Account Manager (AM) will have responsibility of overall operational performance strategy and execution for key Over 500 Cigna client(s). Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna persistency, membership growth, and earnings targets. The AM effectively manages business relationships and collaborates and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Role Components (Responsibilities)

  • Develop/maintain “trusted-advisor” relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition
  • Effectively engage and influence a variety of audiences at all levels of a business
  • Develops knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)
  • Facilitates and executes operational strategy for key client(s), finding the middle ground between the clients’ objectives and Cigna's capabilities
  • Ability and drive to research and navigate internal resources to find solutions. 
  • Effectively collaborates with Client Manager on broad account retention, growth, and satisfaction related to Cigna's products and drives inclusion of case installation, product and service partners where appropriate
  • Collaborates with Client Manager on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.
  • Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna
  • Lead in managing medical and dental reporting requests to include analytics and presentation.
  • Maintains market/competitive knowledge on service trends and differentiators
  • Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna cost
  • Represents Cigna well in market based events (client & consultant forums, annual enrollment, etc.)
  • Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication
  • Maintains basic understanding and conceptual application of underwriting principals 


  • College Degree or years equivalent related experience
  • Proficient knowledge (min 3-5 years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations
  • Excellent listening, negotiation, influencing skills; exhibits courage
  • Strategic and financial savvy; ability to partner with NAE to grow book of business
  • Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results
  • Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment
  • Excellent verbal and written communication skills; confident and credible presenter
  • Can work independently
  • Demonstrated examples of critical thinking and execution
  • Must obtain necessary licenses

This role requires regular travel to client & customer sites & you must be fully vaccinated OR be required to undergo regular testing. If you’re unvaccinated, you will be required to self-test (test will be provided to you) and you must obtain a negative result no greater than three (3) calendar days prior to the meeting/travel departure.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

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