Community Health Representative
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he Community Resource Center is part of the Equitable Access team and serves as a gateway for the community to get the information and resources needed to achieve the organization's mission of Food for Better Lives. The Community Health Representative displays exemplary customer service to clients while helping the department achieve poundage goals through highly efficient processes. This position interacts heavily with the public and must be friendly, outgoing, and comfortable speaking in front of groups. Responsibilities include greeting, training, and supervising volunteers while maintaining the safety of the food supply chain and other compliance initiatives. Other responsibilities include rotating products and keeping the community resource center areas clean. Staff in this position must be passionate about helping others and believe in HFB's mission.
ESSENTIAL JOB FUNCTIONS:
Reliable, consistent, on-site attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and participating in meetings and presentations.
Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly.)
- Supervise volunteers assigned to the Community Resource Center
- Train the volunteers in food safety, customer service, and other areas as needed
- Provide exemplary customer service to volunteers
- Motivate and energize volunteers
- Works with the team towards the completion of tasks
- Assists community members with eligibility and intake process
- Ensure the pantry remains stocked and prepared for daily operations
- Maintain all Community Resource Center safety and sanitation guidelines
- Ensure inventory practices are maintained
- Ensure equipment is maintained
- Assist with projects geared directly to the Community Resource Centers’ efficiency and effectiveness
- Maintain professional relationships with Strategic Partnerships team members and other Houston Food Bank staff
- Communicate clearly and effectively while leading and contributing as a productive member of the Equitable Access team
- Provide support to other team members with relevant tasks and contribute to problem resolution on different projects
- Attend relevant meetings, adhere to deadlines, and participate as a vital member to collectively advance organizational, departmental, and team-level objectives
SUPERVISORY RESPONSIBILITIES (Yes/No):
- High School Diploma or GED. Must be able to read, write, and perform basic math
Certificates, Licenses, and Registrations:
- Community Health Worker (CHW) preferred or be able to obtain CHW within the first 6 months of employment
- Knowledge of database reporting, proficiency with Excel, Word, and Outlook
- Must be able to utilize a pallet mover and forklift or be willing to receive certification within the first 30 days of employment
- Strong customer service skills and willingness to assist others
- Able to communicate complex information clearly
- Attentive to detail
- Strong problem-solving abilities
- Able to coordinate well with other departments and personnel
- Ability to operate a computer, copier, and other business equipment
Carries out responsibilities in accordance with HFB policies.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.)
- Customer Focus
- Drives Results
- Nimble Learning
- Being Resilient
- Peer Relationships
- Integrity and Trust
- Functional/Technical Skills
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The associate will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The associate is occasionally required to travel to other sites for business.
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the associate is occasionally exposed to freezers, enclosed and/or tight spaces, wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate will be occasionally exposed to loud noise levels (e.g., horns, fans).
This role supports all hours of operations at the Houston Food Bank facilities as necessary and requires a flexible work schedule.
*Is legally able to work in the United States.
The foregoing statements describe the general purpose and essential job functions required to this job and are not an exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be required.
Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce. HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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Filling pantries. Filling lives.