Intake Coordinator-WFDC

Star of Hope Houston

Houston, TX, USA

Full time

Healthcare / Non Profit

Feb 28

This job is no longer accepting applications.

 Coordinate the intake and referral process by referring clients to New Pathways, New Hope and TAYF, including identifying, screening and interviewing potential candidates for the programs. Coordinate and assist new residents with the move-in process. Assist in coordination of residents’ program by interacting with residents, staff, other social services agencies and volunteer groups for the purpose of guiding residents into self-sufficient, independent lifestyles.

Job Responsibilities:

1. Schedule and coordinate all aspects of the intake and referral process as it relates to identifying appropriate candidates for interviews and resident move-ins to include screening, setting appointments, interviewing applicants, notifying applicants of their status, assigning rooms to residents, assigning case managers to residents and notifying staff of move-ins.

2. Conduct needs assessments through one on one interviews and provide necessary referrals which assist in the development of the Master Action Plan designed to meet the unique needs of new families and single women seeking services at the facility.

3. Complete and account for all resident applications, intake forms and other documentation, recording all information into the HMIS Database with accuracy and timeliness.

4. Perform crisis interventions and crisis counseling as necessary.

5. Help to facilitate the assimilation of new residents into the Women & Family Development Center environment.

6. Convene regularly with Manager of Program & Intake Services II and other staff to maintain communication and ensure the successful delivery of services to all residents of the facility.

7. Facilitate program classes as assigned.

8. As necessary, participate in staff and new direction meetings to provide pertinent information and support in the therapeutic discussion of residents’ progress.

Other Job Responsibilities:

1.  Develop and maintain strong professional network and referrals with other social services providers

2.  Assist in the coordination and implementation of quarterly banquets.

3.  Maintain a current knowledge of life management issues and related topics through continuing education.

4.  Participate in Ministry and prayer activities, as appropriate.

5.  Other duties as assigned. 


Education, Skills & Experience: Requires a Bachelor’s Degree from an accredited college or university in social services-related field (psychology, sociology, theology, religion, etc.) with 2 years of related work experience or an equivalent combination of education and experience. A good understanding of intake procedures for transitional living programs is required.  Current license and certification in social work, psychology, counseling or related fields preferred.  Valid Texas Driver’s License with acceptable driving record and current liability insurance.

Good reading, writing, time management and ability to multitask.  Ability to meet program schedules, goals and objectives. Good organization and follow-up skills. Service–oriented attitude and tenacity to meet commitments. Good judgment in dealing with confidential client information and setting priorities. Capable of handling multiple tasks, coordinating detailed work and issues that need immediate attention. Ability to communicate and work cooperatively with employees, managers, directors, clients, volunteers and outside organizations that interact with Star of Hope. 

Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required client/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.

 Equipment Used: General Office Supplies (Calculator, Telephone, Stapler, etc.), Computer Equipment (Monitor, Keyboard, etc.), Copier/Fax/Printer, Microsoft Word, Excel, PowerPoint, and Outlook. 15 passenger van.

Work Environment: Normal business hours, office environment, occasional weekend or evening events. Frequent visits with clients at program sites is required.  Work schedule may be subject to change to meet the business needs of the mission. Professional dress.  Jeans with no holes/fraying may only be worn on Fridays and only as long as a Star of Hope shirt (T-shirt, polo-style or sweat shirt) is worn. Exposure to infectious diseases, poor hygiene, drug usage, verbal and physical abuse and other emergency situations relative to the homeless population is normal.

Relations with Others: Constant contact with immediate peers and manager. Constant face to face discussions with individuals, electronic mail, written letters and memos. Frequent contact with peers in other departments and vendors. Frequent telephone conversation. Occasional contact with managers, clients, and volunteers.

Physical Requirements: Light work with lifting up to 10 pounds. Constant sitting, use of fingers, talking, hearing and repetitive motions. Frequent standing, walking, and feeling. Occasional climbing, balancing, stooping, kneeling, crouching, reaching, lifting, handling and driving. Constant contact vision at 20 inches or less, and constant color vision and depth perception.

 Other: Able to support through word and action the Star of Hope Christ-centered Mission statement and the mission’s core values of integrity, excellence and commitment to life change.

 Date Job Description Became Effective: 12/30/2021

Star of Hope is a Christ-centered, community funded, non-profit religious organization. 

The above job description is intended to describe the general nature and level of work being performed by an employee in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of an employee assigned to this job. I have read and agree to the duties outlined above and understand that in order to adjust to changes in business, it may be necessary to modify the job, add to or remove certain duties and responsibilities, or be reassigned to an alternate position. This statement does not alter the “at will” status of employment at Star of Hope.





Bachelors or better in Social Services or related field.

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Star of Hope Houston

Star of Hope is a Christ-centered community dedicated to meeting the needs of homeless men, women and their children.