Senior Program Manager

Houston Food Bank

Houston, TX, USA

Full time

US$72-72k (annually)

Jan 13

The Senior Program Manager will be responsible for managing all facets of processes and data management for Outreach Services programs and projects, including coordination with other HFB departments and collaborations. The Senior Program Manager will guide compliance, audit readiness, procedure development, software acquisition/development/implementation, data management, reporting structure, and metrics for Outreach Services programs and projects. Directly supervises the Kids’ Café administrative teams. Works closely with other Outreach Services senior managers across programs providing leadership and strategy in all areas of processes, procedures, compliance, and data management.


  1. Reliable, consistent, on-site attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and participating in meetings and presentations
  2. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly.)
  3. Support development, implementation, and cross-departmental integration of program processes and procedures.
  4. Guide Outreach programs use and management of data. Coordinate database management with program coordinators, managers, and the IT/Data teams.
  5. Guide Outreach programs use and management of data. Coordinate database management with program coordinators, managers, and the IT/Data teams.
  6. Understand, guide, and identify program/project technology and data needs. Drive new technology development from scope to creation/adaptation and implementation.
  7. Assess staff technology and software training needs and provide support. Establish training for new staff and for new platforms. 
  8. Represent Outreach on the data manager team. Submit Outreach projects to Data Steering Committee.
  9. Streamline application processes and ensure applications are partner/client-friendly, efficient, and confidential as needed. 
  10. Coordinate SOP review annually or as needed across programs
  11. Develop audit-readiness plans with program managers and coordinators. Provide support for program audits including prep and on-site reviews.
  12. Create a compliance strategy for all Outreach programs to meet HFB, Feeding America, TDA, and other guidelines with the senior management team and coordinators. 
  13. Work with other senior managers to annually prepare partner reports summarizing food bank impact for distribution by program coordinators. 
  14. Supervise compilation sources for metrics and work with IT on departmental metrics.
  15. Advise program supervisors on inter-and intra-departmental work plan overlap and connections.
  16. Directly supervise the Kids’ Café Administrative teams, with management, hiring, budgeting, and program direction.
  17. Liaison with Texas Department of Agriculture for Kids’ Café (CACFP/SFSP) and responsible for HFB and site applications, monthly claims, annual HFB applications, all information in TXUNPS for timeliness and accuracy, recruiting, and program strategy.
  18. Works with Culinary Operations Manager and Logistics teams to provide program direction and appropriate implementation. 
  19. Responsible for CACFP/SFSP vision, accountability, and integrity and ensuring training for staff and sites.
  20. Adheres to financial and procurement guidelines from TDA and other grants. 
  21. Meet and strategize weekly with Outreach senior leaders and directors.
  22. Actively participate in HFB leadership teams and activities.
  23. Communicate clearly up and down at HFB.


  • Yes



  • Bachelor’s degree required; Master’s degree preferred. 3-5+ years of management experience; 3-5 years working in community organizations

Certificates, Licenses, and Registrations:

  • NA

Special Knowledge/Skills/Abilities:

  • Knowledge of software development, implementation, and integration, as well as data collection, use, and database management.
  • Familiarity with federal program management and compliance.
  • Strong organizational skills, process/procedure development, and communication abilities.
  • Strong customer service skills, desire to assist others, problem-solving abilities, communication well with diverse populations, knowledge of Microsoft and other software, willingness to learn.


Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. (For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.)


▪ Action-Oriented     ▪ Customer Focus    ▪Drives Results       ▪ Collaborates

▪ Courage           ▪ Resourcefulness    ▪Being Resilient      ▪ Manages Ambiguity

▪ Plans and Aligns    ▪ Decision Quality     ▪Manages Conflict    ▪ Self-development 


The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the facility, use hands, wrists, and fingers to grip, type, and write. The associate will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. The associate is occasionally required to travel to other sites for business.


The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the associate is occasionally exposed to freezers, enclosed and/or tight spaces, wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, strong food-related smells, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate will be occasionally exposed to loud noise levels (e.g., horns, fans).

*Is legally able to work in the United States.


The foregoing statements describe the general purpose and essential job functions required to this job and are not and exhaustive list of all responsibilities, working conditions, qualifications, and skills that may be required. 

Houston Food Bank (HFB) is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented, and diverse workforce. HFB is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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Houston Food Bank

Filling pantries. Filling lives.