Director, Refugee Services
The Director, Refugee Services is a key member of the Programs Management Team and is responsible for the leadership and management of the daily operations of IM’s Refugee Services program. The Director will ensure effective and efficient management of a high-quality service program for refugee clients. The successful candidate will build and maintain strong relationships with key program stakeholders, including funders, community partners, and faith communities.
Operations and Compliance
Provide high-quality operational recommendations to the Chief Programs Officer.
- Ensure that IM’s services to refugees are culturally appropriate, individually tailored, and supportive of client self-sufficiency.
- Ensure that RS operational activities result in a high level of client satisfaction and excellent customer service. Proactively identify and promptly resolve issues impacting client service.
- Implement initiatives related to RS program development, expansion, and innovation. Help ensure that RS programs respond to changing client needs.
- Participate in strategic planning activities that expand or deepen services to the RS client base.
- Ensure compliance for all RS activities including client eligibility, service provision, direct assistance, documentation and record-keeping, procurement, staff and volunteer training, and other contractual compliance requirements.
- Ensure that operational policies, procedures, and documentation are aligned with governmental, legal/regulatory, contractual, and internal IM requirements.
- Develop and manage RS budgets, ensuring that required activities are accomplished within budget limits. Identify opportunities for cost reduction, donated goods and services, and other strategic sourcing. Ensure full and proper utilization of all RS funding, primarily governmental funding.
- Create, track, and report on RS program metrics and operational goals. Ensure that goals and processes promote continuous quality improvement.
- Become familiar with and remain current on all RS contracts, regulations, MOUs, funders, and other key partners, and issues affecting the refugee population.
Leadership & Outreach
- Hire, develop, and manage RS staff. Ensure that staff is adequately trained and supported, has the necessary resources, meets expectations in key goal areas, and provides high-quality client service.
- Promote collaboration and communication between all RS functional areas to ensure the entire RS team functions at a high level.
- Build productive relationships with other key IM departments such as IRCP, Development, Communications, HR, and Finance. Serve as a key RS representative on cross-functional teams and projects.
- Serve as key point of contact for RS fiscal/single audit activities and programmatic monitoring visits.
- Serve as lead staff support for RS Board Committee activities. Prepare and present RS operational reports to the full Board of Directors.
- Serve as a primary representative for the RS program in the community. Develop and lead local, regional, and national partnerships/associations related to RS. Advocate for refugees and issues related to refugees.
Qualifications, Skills & Experience
- Bachelor’s degree required. Master’s degree desirable.
- Five years of experience managing or leading a program that provides services to refugee communities.
- Five years of experience managing a complex operation, preferably in an organization with a budget of at least $5 million.
- Experience managing government funding preferred.
- Five years of experience supervising employees.
- Deep knowledge of refugee programs or immigration issues.
- Excellent communication skills, interpersonal skills, and leadership skills.
- Excellent analytical skills and ability to make decisions quickly with attention to accuracy, detail, and context.
- Commitment to teamwork, collaboration, and accountability.
- Strong public speaking and presentation skills; willingness to participate in IM’s media events.
- Able to work with individuals from diverse backgrounds and adapt to change.
- Proficient in the use of Microsoft Office and experience with developing applications and databases.
- Valid driver’s license and automobile liability insurance as required by law.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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IM for Greater Houston connects people for dialogue, collaboration and service. Meals on Wheels, Refugees Services, Interfaith Relations, Volunteer Ho...