Holistic Alternative Responder Teams (HART) Program Coordinator

Harris County

Houston, TX, USA

Full time

Jan 4

The Holistic Assistance Response Teams (HART) is a new Harris County program created to directly dispatch 911 calls to interdisciplinary unarmed, first responder teams, trained in behavioral health and on-scene medical assistance. The goal of the HART program is to quickly provide the appropriate response to 911 callers experiencing homelessness, behavioral health issues, or non-emergency health or social welfare concerns, and to reduce unnecessary law enforcement or hospital-based interventions for non-emergent 911 calls. HART will ultimately serve as a fourth branch of the Harris County’s first responder system: Fire, Emergency Medical Services

Law Enforcement, and HART

The mission of the Harris County Holistic Assistance Response Team (HART) Program is to reduce unnecessary law enforcement responses to non-emergency 911 calls. The HART program will be administered by a contract vendor and consists of teams of behavioral health and social service workers and emergency medical personnel who respond to 911 calls requiring face-to-face interventions, low-acuity pre-hospital care, and other social welfare concerns.

Under the Direction of the Holistic Alternative Response Teams (HART) Program Manager, the HART Program Coordinator is responsible for the day-to-day administrative and programmatic coordination of the HART contract vendor. The HART Program Coordinator will work to ensure that the vendor is meeting contract requirements and outcomes of the HART Program.

  • Coordinates with staff in the Community Health and Violence Prevention Services Division (CHVPSD) and contract vendor to create and design the HART program.
  • Oversees the reports and progress of the vendor to implement and administer the HART program to meet the mission and goals of the HART Program.
  • Serves as a liaison between the Harris County Sheriff’s office staff responsible for coordinating and managing the 911 call system to ensure that the appropriate calls are routed to the HART vendor.
  • Assist HART vendor with processing appropriate administrative documents with HCPH and other County departments such as vendor invoices, reports, and other administrative requirements as appropriate.
  • Monitors vendor performance and provides direction on necessary corrective action.
  • Serves as a primary resource for information related to the HART program.
  • Assist with coordinating community engagement strategies.
  • Coordinate among Harris County agencies and Contractor(s) responsible for implementing HART Program
  • Works to decrease social problems related to violence that impact individuals, families, and communities.
  • In partnership with the HART, the vendor will identify culturally appropriate strategies that support the long-term healing and well-being of program participants
  • Plan, develop and implement outreach strategies internally and externally to increase awareness, use, and confidence in the HART program across Harris County
  • Partners with the ACCESS Liaison to ensure that HART program participants are successfully enrolled in the ACCESS Harris County Initiative.
  • Engage community organizations and stakeholders to solicit feedback on program operations with the goal to improve program effectiveness
  • Perform other duties as assigned.


Harris County is an Equal Opportunity Employer


If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net


Education Requirements:

  • Bachelor Degree in Social Work, Public Health, Nursing, or other related areas of expertise from a post-secondary institution of recognized standing.
  • A combination of appropriate education and experience may be substituted for the minimum education and experience requirements

 Licenses/Certifications Required:

  • Valid Driver’s License (Texas upon hire) along with a good driving record required for regular travel between sites when needed

Experience Requirements:

  • At least 1 year of experience in the fields of public health, social services, homeless and/or behavioral health operations and program management.
  • At least 1 year of experience in Care Management, Condition Management or Case Management in a Home Health, Acute Care, Health Insurance and/or Managed Care setting
  • Experience developing collaborative relationships and consensus building with community stakeholders and partners
  • Experience implementing equity principles and strategies in social service, health, homeless, and/or other social safety net programming.
  • Experience and knowledge of project management tool(s) and methodology
  • Knowledge of contract management and oversight principles.
  • Ability to work cross-departmentally, work within multidisciplinary teams, oversee projects to completion, and measure results
  • Demonstrated commitment to racial and ethnic equity, reducing racial and ethnic disparities in health and criminal legal system outcomes, and advancing community health and safety
  • Analytical, critical thinking, and decision-making skills

Computer Proficiency:

  • Ability to use Microsoft Office Suite programs

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.


Experience Preferred:

  • Bilingual (English/Spanish)
  • Computer Proficiency

General Information


  • 40Hours/ Week.


  • Houston, TX 


  • Commensurate with experience. 
  • Based on 26 pay periods. 

Additional Information: 

Core Competencies-Building Coalitions

  • Develops networks and builds alliances, collaborates across boundaries to build strategic relationships.
  • Identifies external and internal politics that impact the work of the organization.

  Interpersonal Abilities/Personal Characteristics

  • Treats others with courtesy, sensitivity, and respect.
  • Behaves in an honest, fair, and ethical manner. Models’ high standards
  • Assesses and recognizes own strengths and weaknesses


  • Communicates clearly, effectively, and persuasively both orally and in writing
  • Writes in a clear, concise, organized, and convincing manner for the intended audience

  Diversity, Equity, Inclusion

  • Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion.
  • Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes.
  • Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions.
  • Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and delivers better community health programs.

Employment is contingent upon passing a background check and drug screen.


Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Apply for this position Back to job

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume


Harris County

Keeping residents and our community healthy & safe!