Eligibility Counselor

Harris Health System

Houston, TX, USA

Full time

Dec 21

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Skills / Requirements

Responsible for interviewing clients and gathering demographic, employment, and insurance information. Evaluates patient documents for HCHD and Harris County charity care and eligibility discounts. Processes all eligibility applications and assists in identifying third party payers. Ensures all questions regarding eligibility are answered either in person, by phone or by fax.


Minimum Qualifications:

High School Diploma or GED


Minimum 6 months experience in business/insurance office or Texas Works Advisor, healthcare related experience preferred but not required. Customer Service skills preferred.


Special Requirements:

Communication Skills: Exceptional Verbal (Heavy Public Contact/Public Speaking)


Bilingual skills preferred: English/Spanish; English/Vietnamese


Analytical, Mathmatics, PC, Research and Typing (25wpm)


Travel to HCHD worksites in the community. Able to work with little supervision, handle stressful situations and have excellent people skills. Must be able to interact successfully in a culturally diverse environment. Must be able to be trained and work with any designated Eligibility Systems.


Work Schedule: Weekends, Flexible and Travel


Equipment Operated:

PC, Copier, Fax, Printer, Telephone, Scanner, and Calculator

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Harris Health System

We deliver high-quality healthcare, create a healthier community & strive to be one of the best healthcare systems in the U.S.

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