Eligibility Supervisor - Accredo - Work at Home
The Eligibility Supervisor is responsible for tracking performance of the billing line team including conducting quality reviews, handling patient escalations, coaching, policy enforcement and process improvement ideas.
Leads a team of phone representatives to provide a high quality of customer service to our patients through coaching, accountability and finding ways to make it easy for to help our team help our patients. The billing line aims to resolve patient concerns regarding their balance including copay assistance, customer refund requests, statement inquiries, etc. The supervisor would provide input on process changes, conducting quality reviews, holding the team accountable to their schedules through monthly 1:1’s and coaching.
- 0-2 years of experience
- Bachelor’s degree preferred.
- Previous leadership experience preferred.
- Strong knowledge of copay assistance and insurance billing, required.
- Strong knowledge of Microsoft Office Products, RxHome, ESD, TMW, Bluezone
- Must possess excellent oral and written communication skills
- Must be self-motivated and not afraid to act autonomously when needed.
ABOUT THE DEPARTMENT
Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients’ lives.
ABOUT EXPRESS SCRIPTS
At Express Scripts, we dare to imagine a better health care system, and we’re driven to make it happen. Where some see obstacles, we see possibilities. We’re challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.
We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like no one else can. We believe health care can do more. We are Champions For BetterSM.
Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.
This role is not eligible to be performed in Colorado.
This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
This position is not eligible to be performed in Colorado.
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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