Customer Enrollment Supervisor - Community Health Choice

Harris Health System

Houston, TX, USA

Full time

Dec 14

This job is no longer accepting applications.

Daily oversight and supervision of the Eligibility and Premium Billing team. Responsible for various tasks related to both enrollment and/or premium billing functions. Written and verbal interaction with internal and external customers related to research, audits, complaints, issues and grievance resolution. Responsible for reading, understanding and actively interpreting regulations from CMS, HHS, and other state and federal regulating agencies and its impact to billing and enrollment functions. Responsible for relationship development and collaboration with key stakeholders and third party vendor


 Education/Specialized Training/Licensure: High School Degree or GED

Work Experience (Years and Area): Five (5) years related experience in managed care, Member account management, eligibility file/premium billing experience. Bachelor¿s degree maybe substituted for work experience.

Management Experience (Years and Area): Six (6) months leadership/supervisory experience.

Equipment Operated: Computer literate. MS Office (Excel, Word, Outlook)


Communication Skills:

Above Average Verbal (Heavy Public Contact)

Exceptional Verbal (e.g., Public Speaking)

Bilingual Skills Required? No 

Writing /Composing Yes (Correspondence / Reports)

Other Skills:



Medical Terminology




MS Word

MS Excel

Advanced Education:

Work Schedule


Other Requirements:

Possess a high level of critical thinking and problem solving. Have the ability to read and interpret different types of data efficiently. Have an ability to interpret CMS and HHS guidelines and legislation. Must possess intermediate skills using Microsoft office products such as Excel, Word and PowerPoint. Must have basic math skills and the ability to understand accounts receivables and billing cycles. Accounting knowledge is a plus.

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Harris Health System

We deliver high-quality healthcare, create a healthier community & strive to be one of the best healthcare systems in the U.S.