Head Start Family Services Coordinator
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Family Services Coordinator is responsible to provide direct support for the Family Engagement Advocates and ERSEA Specialist. The Family Services Coordinator will develop and maintain functional, supportive relationships with a variety of professionals. The Family Services Coordinator position will serve as an Eligibility, Recruitment, Selection, Enrollment, and Attendance t(ERSEA) Head Start Performance Standards internal subject matter expert. Upbring as recognized leader within the industry. Upbring is classified as an essential business by the state because the services we provide are critical to the wellbeing of thousands of children and families. Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.
We Are Warriors | We Set the Standards for Child Education
- Plan and implement family support services and oversee the day-to-day responsibilities of the Family Services staff
- Manage internal and external programs
- Immediately address schedule changes/personal concerns
- Organize and facilitate weekly group staff meetings with Family Engagement Advocates (FEA) and Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) Specialist
- Review 10% of all client case files quarterly
- Maintain a tracking system of closures and new clients for all family service coordination caseloads
- Maintain ERSEA Head Start Performance Standards when enrolling children and families and adhere to the agency’s selection criteria
- Ensure timely follow up on program inquiries and maintain a tracking system of potential enrollees
- Oversee the tracking system for program walk-in inquiries including tracking system for program phone and walk-In inquiries
- Oversee research and encompasses canvassing techniques to help meet program goals
- Staff must not use/imposed corporal punishment or other forms of child maltreatment as a method to discipline children
- Comply with the company code of conduct and other applicable regulations and requirements, including Licensing Head Start Program Performance Standards (HSPPS), Upbring policies, and procedures, Child Care Minimum Standards, and other federal, state, and local regulatory requirements
- Always ensure the health and safety of each child in care, and support the overall well-being of children
- Immediately address issue and communicate with supervisor all concerns related to child health and safety
- Process new hire training
- Monitor and analyze all Program Information Report (PIR) data is current and in data system in coordination with Program Information Analyst
- All other duties and projects as assigned
- Communicate with faculty regarding a range of issues
- Ensure that all concerns or challenges are addressed professionally, timely and effectively
- Communicate with Family Health and Disability Director related to concerns, data trends, and ERSEA records
- Prepare reports as needed for Regional Director and Program Director
- Review family engagement advocates’ documentation monthly to validate those internal stakeholders are informed of children’s allergies, chronic health conditions or special needs to ensure medical documentation is received, and case conferences occur prior to entry
- Oversee and ensure all applications and ERSEA information and documents in data system for children who are enrolled or placed on the waitlist
- Oversee ERSEA records, inclusive of recruitment plans and required attendance action plans
- Ensure program inquiry tracking through database or other tracking reports
- Oversee data reporting and metrics as needed and requested, such as monthly summary tracking reports, etc.
We Are Servants| We Help Others
- Address and collaborate with employee’s supervisor mitigating concerns: inclusive but not limited to classroom management, behavior management, child health and safety, child development, and any other concerns requiring intervention
- Assist Regional Director in working directly with the Family Engagement Advocates
- Collaborate with Family Engagement Advocates by providing hands-on supervision and support for Family Services Staff
- Assist Family Engagement Advocates with monitoring case loads
- Communicate updates and with Regional Director, resolving critical issues immediately
- Work with the Family Engagement Advocates and Directors to enroll children and families based on selection criteria.
- Work with perspective centers to offer enrollment coverage in circumstances in which a Family Engagement Advocate is not available
- When Family Engagement Advocate is not available, Family Services Coordinator is responsible for intake of applications upon enrollment and assignment to the appropriate stakeholder.
- Work closely with the Regional Director, Program Director and other Head Start leadership and staff to maintain focus on family engagement, health, and nutrition with program goals and objectives that meet the needs of the students and families
- Work closely with parents, staff, and administration to ensure program operations are supporting and meeting program goals and objectives and learning outcomes
- Assist program leadership with scheduling, planning, and coordinating recruitment activities throughout program year
We Are Family | We Are Passionate & Compassionate
- Participate in community boards, councils, advisory groups, etc., representing the agency
- Develop and maintain strong working relationships with classroom teachers, administrative staff, children, and parents to ensure the children are receiving a quality learning experience
- Must maintain confidentiality. Use discretion and confidentiality in all matters related to families and program as appropriate
- Develop recruitment plans consistent with the program and community goals
- Work as part of the team and always show professionalism by modeling and demonstrating a positive attitude and working relationships, while maintaining strong ethical boundaries
- Engages in community events, public speaking opportunities, and other stakeholder events to help maintain ongoing enrollment of the program
- In collaboration with family advocates, distribute flyers, brochures, and other program information
- Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
- Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community
Developing & Engaging Others
- Provide quarterly field supervision to Family Engagement Advocate
- Supervise and mentor staff on Head Start Standards, Upbring policies and procedures, and Child Care Minimum Standards
- Provide ongoing support and coaching to all direct report staff to ensure the department is operating effectively and efficiently in accordance with Upbring policies and established goals and objectives.
- In partnership with the Assist Superintendent of Family Services, Health, and Disabilities and corporate Human Resources, actively participate in the recruitment, interviewing, hiring, and training of new staff; develop ongoing professional development trainings to meet Head Start program standards
- Regularly review employee performance and provide constructive and effective feedback
- Complete, conduct, and submit the 90-day and annual performance evaluations per established due dates
- Per Office of Head Start (OHS) and Federal mandate, must be fully vaccinated against COVID-19 by Dec 8, 2021 or have an approved exemption on file prior to hire date (can be requested during offer process)
- Bachelor’s Degree in social work, family and child services, psychology, or related field
- 2 years minimum experience working with diverse populations in an educational setting
- 1 year of supervisory experience
- Excellent interpersonal and communication skills, including the ability to work as part of a team and interact with diverse groups of people, communicate effectively both orally and in writing and receive and apply feedback
- Ability to collaborate with multiple stakeholders to successfully manage and support programs
- Intermediate proficiency with Microsoft Word, Excel, and Outlook and other relevant programs
- Master’s degree in social work, education, or a related field preferred 2 years supervisory experience
- Basic Family Services Credential (preferred and required after employment)
- Prior experience working in low-income diverse communities
- Bilingual (English and Spanish) based on service population and area
- Knowledge and experience with ERSEA Head Start Performance Standards
Physical Demands & Work Conditions
- This position requires frequent standing, sitting, walking, and using a computer for long periods of time
- Position works in a facility with and around children on a regular basis
- Lift, push, pull, move up to 50 lbs.
- This position is center based and extensive travel may be required , (reimbursement provided)
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status. If the day-to-day work I perform differs significantly from the above outlined essential duties, it is my obligation to inform my supervisor and/or Organizational Development.
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Upbring is a nonprofit dedicated to breaking the cycle of child abuse by empowering children, families and communities.