Intake Referral Coordinator
This job is no longer accepting applications.
The Patient Registration Coordinator is a key role in the transition of a patient coming onto Option Care services. Patient Registration Coordinators are responsible for coordinating transition services with internal and external partners to ensure the accuracy and completeness of all required documentation is of the highest quality while providing exceptional customer service. Patient Registration are responsible for proactively building strong relationships with referral sources, account managers, care transition coordinators and internal nursing, pharmacy and revenue cycle team members.
Job Responsibilities (listed in order of importance and/or time spent)
Interacts with external service providers and the Option Care Commercial Team to transition new patients onto service with Option Care.
Coordinates the onboarding of referrals between different functional areas within Option Care including Pharmacy, Nursing, Warehouse and Revenue Cycle.
Proactively maintains and grows relationships with referral sources and serves as a key point of contact and representative of Option Care. Attend meetings with key accounts as needed.
Communicates frequently with the Commercial team to provide updates on patient referral status and resolve any related issues.
Responsible for collecting, reviewing and completing applicable care transition documents. Participates with any data collection required.
Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
Accountable for setting new patients up on autopay, discussing copay assistance plans and foundation assistance plans and transferring patients to patient pay team if applicable to discuss FAA and other payment options.
Does this position have supervisory responsibilities?
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
Basic Education and/or Experience Requirements
High School Diploma with 1 year of customer service/account management experience or patient registration/revenue cycle management experience OR an Associate’s Degree, LPN or Pharm Tech license.
Experience establishing and maintaining relationships with individuals at all levels of the organization.
Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
Basic PC skills including email, Microsoft Word, Excel and PowerPoint.
Experience in identifying operational issues and recommending process improvements.
Strong organization and planning skills.
Travel Requirements: (if required)
Preferred Qualifications & Interests (PQIs)
LPN, RD or Pharm Tech licensure and/or experience
Previous Infusion Medical Billing/Collections or Intake/Admissions Experience.
This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.
Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
COVID-19 Vaccine Requirements:
As a leading healthcare provider, we have an undeniable responsibility to protect the health and safety of our patients, customers and team members.
COVID-19 vaccinations are required as a condition of employment for patient and customer-facing team members as well as all Director level and above leadership roles. Please note we will consider exceptions to this requirement for those who cannot be vaccinated due to a medical condition or strongly held religious beliefs. Upon hire, new team members will have 42 DAYS from their start date to be fully vaccinated or receive approved exemption.
Please work with your Talent Acquisition representative to determine if this position falls into one of those categories.
Your application has been successfully submitted.
Option Care Health is re-imagining the infusion care experience