Manages eligibility unit supervisors at benefit offices and out stationed sites. Responsible for providing program and technical assistance, as well as coaching and development of team supervisors, workers, and clerical staff. Work involves planning, developing, implementing, and monitoring Access and Eligibility Services programs. Works under general direction with extensive latitude for use of initiative and independent judgment. Job requires highly-driven individuals with a high degree of ethics and integrity, good communication, interpersonal and analytical skills, and the ability to make effective decisions. This position may require up to 40% of travel.
Essential Job Functions:
Manages operations to ensure delivery of eligibility services in a timely and accurate manner according to state and federal regulations. Develops and maintains systems to monitor operations and ensure compliance with policies and procedures in assigned area. Collects, organizes, analyzes, and prepares material in response to requests for information, complaints, and reports. Review and approves all staffing and personnel actions, evaluates program operations to recommend modifications and develop efficiencies when needed and provides a variety of narrative and statistical reports regarding performance standards and staffing needs. Works with the general public, regional management, and State Office staff to resolve inquiries/issues in an effective and timely manner. Participates in program analysis with regional management staff. Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. Manages time and leave, payroll, and personnel actions. Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a demanding, rapid-paced and developing environment. Knowledge Skills Abilities:
• Local, state, and federal laws and regulations related to agency programs.
• Cash Assistance, SNAP (Food Stamps), and/or medical eligibility programs, including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children.
• Establish and maintain effective monitoring systems.
• Develop and evaluate administrative policies and procedures.
• Develop and establish effective working relationships.
• Plan, organize, assign, and monitor work.
• Gather, assemble, correlate, and analyze facts.
• Managing customer service operations and supervising staff.
• Making decisions and solving problems involving varied levels of complexity, ambiguity, and risk
• Selecting, managing, and developing staff.
• Monitoring and evaluating unit performance and developing appropriate corrective action plans.
• Training, directing and monitoring the work of others.
• Communicating effectively, orally and in writing.
• Operating a personal computer and use of software such as Microsoft Office applications.
Registration or Licensure Requirements:
N/A Initial Selection Criteria:
Sixty (60) semester hours from an accredited college or university required.
Degree from an accredited college or university preferred.
Experience can be substituted for the education requirement on a year for year basis.
Minimum of 3 years’ experience in supervising a Medicaid for the elderly and people with disabilities (MEPD), SNAP (Food Stamps), Medicaid, and/or Cash Assistance program/unit or 18 months experience supervising a MEPD, SNAP (Food Stamps), Medicaid, and/or Cash Assistance program/unit plus a minimum of three years’ experience as a worker III (lead worker) equivalent or above providing support for eligibility units required.
Current experience within two (2) years of Medicaid programs for the elderly and people with disabilities, SNAP, cash assistance, and/or other Medicaid programs required.
Experience in planning, developing, implementing, and monitoring individual/unit performance improvement plans to enhance employee and/or unit performance required.
Experience leading, managing, mentoring, and developing staff with varied skill levels and experience required.
Experience performing multiple tasks in a timely manner required.
Proficient experience using computer software such as Microsoft Word, Excel, and Outlook required.
Application indicates willingness to work beyond normal work hours of 8AM-5PM as needed/required.
Application indicates the willingness to travel.
Current TIERS and Eligibility Workload Management System (EWMS) experience preferred.
Number of positions to be filled: 1. PN 53432
Location of position to be filled: 1421 Little York Rd, Houston, TX 77093 and 3880 North Fwy, Houston, TX 77022.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. This position may require up to 40% of travel.
There is no direct military code equivalent. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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Texas Department of State Health Services. The state health department of Texas.