Manager, Patient Business Services I (Internal Medicine)

UT Physicians

Houston, TX, USA

Full time

Healthcare / Hospital

Sep 16

This job is no longer accepting applications.

Responsible for managing day-to-day operations including pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.


Position Key Accountabilities:

  1. Develops a working knowledge of the patient population and physician relationships; builds business plans that meet the needs of our customers. Ensures operations are in line with the strategic business objectives of the facility.
  2. Evaluates the performance level of the unit and individuals. Defines performance expectations, measurement tools and policy and processes. Supports the instruction of educational programs that promote staff competency.
  3. Evaluates and provides recommendations for the staffing levels required to perform the functions of the unit. Allocates work assignments in a manner that improves customer service levels, increases productivity and net revenue in the facility.
  4. May monitor quality improvement efforts and makes recommendations for change as necessary.
  5. Works with peers to improve workflow and departmental processes.
  6. Assists with the planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.
  7. Manages expenses as defined by the department budget and monitors cost reports, making adjustments as necessary to reconcile variances.
  8. Leads in the preparation of departmental compliance with all regulatory requirements.
  9. Assists in the development of policies and procedures.
  10. May manage Human Resources activities for direct repots in regards to: recruiting and selection; hiring and termination, training, development, mentoring, counseling, performance evaluations, and salary planning. 
  11. Performs other duties as assigned.


Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting; proficient in MS Office with emphasis in Excel, 10-key and math.


Minimum Education:

Bachelor’s degree in Business, Finance, Accounting or Economics, or equivalent experience. 

Minimum Experience:

Three years hospital/ healthcare business office or financial management experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.


Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

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