Community Health Worker (Avenue 360)
This job is no longer accepting applications.
Works in Federally Qualified Healthcare Center. Provides general health education and Primary Care/ STD/ Family Planning specific education and referral services.
Duties & Responsibilities:
· Responsible for establishing trusting relationships with community partners, patients and their families, and provide general support and encouragement.
· Providing ongoing follow-up, basic motivational interviewing and goal setting with patients/families.
· Conduct intake interviews with patients, including enrolling patients into, and/or referring them to, various health, assistance, and social service programs.
· Follow-up with patients, such as by phone, home visits and visits to other settings where patients can be found.
· Assist patients with completing applications and registration forms.
· Assist with eligibility determination appointments, enrollment and follow-up with uninsured patients.
· Help patients set personal goals, and attend appointments.
· Provide referrals for services to community agencies as appropriate.
· Help patients connect with transportation resources and give appointment reminders in special circumstances. Transporting patients is strictly prohibited.
· Exhibit excellent working relations with patients, visitors and staff, effectively communicating HACS mission.
· Work closely with medical provider to help ensure that patients have comprehensive and coordinated care. Follow-up with patient should be continuous from initial identification through closure.
· Work cooperatively with other clinical personnel assigned to the same patient.
· Be knowledgeable about community resources appropriate to needs of patients/families.
· Responsible for providing consistent communication to the supervisor ensuring that provided information, and reports clearly describe progress.
· Act as a patient advocate and liaison between the patient/family, HACS and community service agencies (i.e. schools, Department Human Services, Heath Care for Homeless, hospitals, support groups, etc.).
· Record patient care management information in the EMR (as applicable) and other software no later than 24 hours after patient contact.
· Attend regular staff meetings, trainings and other meetings as requested.
· Other duties as assigned.
Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:
High School Diploma or equivalent required.
Knowledge of Primary care, HIV/STI and related services, Homeless, and Mental Health/Substance Abuse community resources, and working with other communities and/or populations as described within the program.
Must be comfortable and culturally competent to work with special populations including the Lesbian Gay Bi-sexual Transgender (LGBT) community.
Continuing Education and Training Requirements:
Participates in trainings required by the funding source and/or as required by licensure
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