Case Manager-MCOT (Mon-Fri 5:00p-2:00a) Brazoria and Galveston Counties
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Reporting to the Crisis Services Director, Crisis Outreach staff are responsible for providing rapid response mobile crisis services in the community for a two county area. Work will involve providing crisis assessment and intervention services to both adults and children experiencing mental health and substance use crisis. This position will also provide intensive crisis follow up services at a determined frequency until crisis customers are no longer in crisis and they are successfully transitioned to regular Center or community services. The crisis follow up services will include crisis follow up contacts, rehabilitative skills training, family education, community resource referrals and transportation to community resources necessary for crisis stabilization and continuity of care.
Additional responsibilities include providing services to individuals in the Crisis Respite Program by assisting with assessing, recovery planning and rehabilitative services to assist respite customers in the crisis stabilization process.
Crisis staff will also respond to calls from law enforcement, jails or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion. Crisis staff will assist the jail diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals and follow up services.
Crisis team members must embrace the concept of teamwork, trauma informed care, jail diversion as well as collaborative documentation. Crisis staff will need to have effective communications in dealing with law enforcement, local hospitals, judiciary and other social service agencies to resolve the crisis needs of the customers. Must be able to work under pressure with stressful situations while maintaining a professional manner.
Staff will adhere to GCC training requirements as well as to state and federal regulations, including program billing/clinical documentation practices and other contractual obligations and requirements.
Gulf Coast Center operates under a trauma-informed approach based on the six key principles of Safety, Trustworthiness & Transparency, Peer Support, Collaboration & Mutuality, Empowerment & Choice, and Cultural, Historical & Gender issues.
Job Duties: (To be performed with or without accommodation as based on ADA requirements)
The Case Manager-MCOT (Mon-Fri 5:00p-2:00a) will be responsible for the following:
Essential Job Duties:
- Crisis staff will respond immediately with mobile crisis response to calls triaged by the hotline as acuity status Emergent, Urgent, Hospital Triage or Jail Diversion calls. Calls determined by the hotline to be Routine calls are to be seen face to face within 24 hours of the hotline referral. The hotline determines the acuity status for each call. Crisis staff are not to reduce the acuity status of crisis calls that have been determined by the hotline. Crisis staff can notify the Crisis Services Director about any concerns with a hotline triage the next business day for the director to follow up with the hotline to review the concerns.
- Crisis staff are required to notify a supervisor about any barriers to meeting response timeframes or concerns about responding to the screening sites determined appropriate and safe by the hotline.
- Crisis staff will also respond to calls from law enforcement, jails or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion. Crisis staff will assist the jail diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals and follow up services.
- Crisis staff will be expected to respond to crisis at Gulf Coast Center clinics and facilities as requested in order to provide crisis support to those programs.
- Crisis staff are responsible to use the designated crisis assessment, safety planning tool, progress notes and to conduct an Adult Needs and Strengths Assessment or the Children's Need and Strengths Assessment.
- Crisis staff are responsible to provide crisis follow up services for all crisis served individuals
- Crisis staff will respond to calls from Crisis Respite about any issues with respite customers in order to determine if crisis assessment or consultation is needed.
- Crisis staff are required to maintain acceptable productivity during work hours and to complete all tasks assigned by Director of Crisis Services. Crisis staff are to provide a minimum of 35 monthly face to face service hours each month.
- Crisis staff are expected to utilize collaborative documentation as much as possible to have service documentation in the electronic health record by the end of their shifts. Documentation must be entered within 2 business days of service provision.
- Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
- Treat all individuals with the utmost courtesy, decency and respect.
- Provide responsive, and efficient services.
- Interact with staff, consumers, local entities and advocacy groups to provide a service that meets local needs.
- Provide highest level of Customer Service for both internal and external customers.
- Required to report personnel leave; flex time and emergency leave to assigned supervisor.
- Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
- Consistent adherence to the Center's Dress Code.
- Consistent adherence to Center safety guidelines and expectations.
- May be required to travel within Brazoria and Galveston Counties.
- Out of region travel may be required to attend trainings.
- Must maintain a clear driving record and driver's license in accordance with our Driver Policy.
- Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.
Non-Essential Job Duties:
- Crisis staff are required to serve on the after-hours crisis rotation as needed to meet program needs.
- Accurately complete bi-weekly timecard, travel log, as well as vehicle reports and assigned reports according to Center policy and procedures.
- Responsible for ensuring completion of the initial and annual ANSA/CANS recertification in accordance with the Praed Foundation and HHSC performance contract requirements. A lapse/expiration in certification will result in termination of employment. Exception: If certification lapse/expiration is reported to supervisor within 24 hours of expiration date, employee will be granted opportunity to recertify by close of following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified practitioners are responsible for participating in semi-annual quality assurance training activity conducted by the identified ANSA/CANS Super User.
- Receives direct supervision from Director of Crisis Services.
- Bachelors degree from an accredited college or University in the Behavioral Science field of study.
- General knowledge of mental health disorders
- Ability to remain calm in stressful situations
- Self motivated with good time management skills
- Ability to multi-task
- Good interpersonal skills
- Ability to establish cooperative relationships with individuals in crisis situations
- Must learn and use the Trauma Informed Principles in performing assessments with persons in crisis so as to not add any further traumatic experiences
- Ability to express self clearly and effectively, orally and in writing.
- Requires ability to work within a team approach.
- Requires proficiency with computer skills, programs and email.
- Work will be performed in the Office, Field and/or Remotely setting(s).
- May require varied work hours depending on need of clients.
- Out of region travel may be required to attend trainings.
- May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
- Crisis outreach staff are expected to work together as a team to have a schedule that maintains crisis services 24 hours a day and 365 days a year.
- Although this position will work primarily Mon-Fri 5:00p-2:00a, the position requires flexibility to work different shifts or on-call as needed to meet program needs.
- Crisis staff are required to work on Center holidays unless approved for a skeleton crew by the Crisis Services Director.
- Crisis staff that work on Center holidays will be paid their hours worked and an additional 8 hours of holiday pay or they can take the holiday off another day that is approved by the Crisis Services Director.
- Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.
Job Related Physical/Mental Requirements & Environmental Conditions:
- Ability to transport, adjust and/or move items up to 55 lbs.
- Ability to ascend/descend stairs.
- Ability to remain in a stationary position for long periods of time.
- Ability to handle objects.
- Ability to operate office equipment.
- Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
- Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
- Ability to detect and write effectively.
- Ability to hear (with or without aid).
- Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.
- Ability to accept constructive criticism.
- Ability to maintain regular attendance.
- Ability to understand, communicate and comprehend accurate information with others in English.
- Ability to reason and analyze effectively.
- Ability to solve practical problems as it relates to position.
- Required to pass and maintain all Center mandated trainings.
Work Site/Environmental Conditions:
- Ability to work alone.
- Ability to work closely with others.
- Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
- May be subjected to hostile environment.
- May be subjected to high crime environment.
- Potential exposure to tobacco products.
- May be subjected to both inside and outside environmental conditions.
- Subject to standard noise levels within working environment.
- Travel by motor vehicle, van, bus or plane may be required.
Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.
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