Community Resource Specialist
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Under general supervision, responsible for the updating and maintenance, as well as ensuring the quality of community resource information contained in the 211 resource database. Provides information and support to the Information and Referral service of the United Way 211 operation through data gathering, creating relationships and completing bi-annual verification requests to all agencies in the database. Work with the team to ensure accuracy, consistency, integrity and timeliness of the data input into the database. In cooperation with the team, participate in the ongoing evaluation of data management practices and recommend system enhancements.
This position has required scheduled time on the phones and back-up support as a Helpline Specialist. This includes responsibility for listening, problem assessment, information and referral and documentation for all contacts.
Maintains current knowledge of and follows both the standards of the Alliance of Information and Referral Systems (AIRS) and the Style Guide of the Texas Information and Referral Network (TIRN).
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Primary responsibilities are to gather, update and enter data for new and existing community resources. Ensure records are verified at least twice each year. Conduct follow-up as needed. Respond to all requests for changes or other requests about the data from Helpline Specialists. Research and enter disaster-related information related to community disasters.
- Conduct data research by contacting community agencies and utilizing all available resources to ensure complete and accurate input of data. Ensure appropriate and accurate coding for taxonomy according to the Alliance of Information and Referral Systems.
- Answer calls for the Helpline and provide back-up support for other Helpline Specialists as needed.
- Represent United Way and 2-1-1 at relevant professional organizations and resource fairs, such as the Interagency Information and Referral Services meeting, to increase awareness about 2-1-1 Texas/United Way Helpline, learn about new services to add to the database and to meet representatives of current
Bachelors or better.
2 years: - Must be proficient in the use of databases, database generated reports, demonstrated ability to use Microsoft Office suite required. - Demonstrated knowledge of community resources. - Strong customer service orientation. - Knowledge of human service delivery and terminology andnknowledge of the Los Angeles INFO LINE Taxonomy or other human services classification system is preferred. - Certified Resource Specialist – Data Curator (CRS-DC) preferred or must take exam as soon as eligible.
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If you need help, call 211 or go to http://211texas.org.