Medical Assistant-Care Team Coordinator
This job is no longer accepting applications.
The Care Team Assistant provides both clinical and clerical support. Ensures the provision of quality and compassionate evidence-based care in a Patient Centered Medical Home environment.
- Accept all phone calls from patients forwarded by the call center/front desk involving a clinical inquiry for the responsible provider
- Perform protocol-based triage as appropriate; route phone call in the form of a phone note document in the EHRS to the provider for review and instructions; and return calls to patients as directed by the provider
- Lab Results:
- Place phone calls or create template-based letters, as directed by the provider, in regards to all lab results for delivery to the patient in a timely manner
- Pre-Visit Planning:
- Review the schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient’s visit, ensuring that all lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record; when these documents are not present in the record, it will be the CTA’s responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information
- Call patients deemed to be at risk for a “no-show” prior to their appointment as well as new patients establishing care at the clinic to remind them of both the patient’s and the clinic’s responsibilities in a PCMH environment
- Arrange interpretation services
- Lead daily huddles
- Medication Management:
- Refill prescription medication per the standing order protocol
- Perform prior-authorization for medications requiring such
- Coordinate financial assistance (along with the social work and financial assistance departments) for patients who cannot afford their medication
- Initiate the completion of all forms for review and final signature by the provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters)
- Patient communication:
- Contact patients who “no-show” an appointment to inquire as to their current status and need for rescheduling, including assessment of barriers (transportation, behavioral, etc.) to care and initiation of appropriate social service referrals
- Contact patients at the direction of the provider whom are deemed to be at high-risk for clinical decompensating after an office visit for an acute medical problem, or whom are considered chronically ill/unstable and in need of ongoing monitoring;
- With the assistance of the Referral Coordination Department, will ensure all referrals have been completed and relevant documents are in the medical record
- Complete and deliver clinical summaries for consultants or other service providers to whom we refer;
- Population management:
- Assist the care team in the regular completion of reports that will allow it to assess and manage the health needs of the patient population, such as defined groups of patients (e.g., patients with specific clinical conditions such as hypertension or diabetes, patients
- needing tests such as mammograms or immunizations)
- Assist the care team in recognizing patients who are members of a “vulnerable population” and providing appropriate social service or community-based referrals.
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to insure a professional, responsible and courteous environment.
Promotes effective working relations and works effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job–related hazards.
- Attends all required safety education programs.
- Operates assigned equipment and performs all procedures in a safe manner as instructed.
- Maintains work area and equipment in condition required by LCHS standards.
- Demonstrates proper body mechanics in all functions.
- Checks on the patient’s environment and equipment to insure safety. Reports safety concerns promptly to appropriate personnel.
- EDUCATION & TRAINING REQUIREMENTS
- • High-school level education or equivalency
- • Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient setting
Demonstrated competency with an EHRS system
• Excellent communication skills.
• Excellent customer service skills.
• Ability to multi task in a fast paced environment.
• Above average organizational skills.
• Required- One year of Medical Assistant Experience
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Your application has been successfully submitted.
No matter what path you are on, we're here to support you on your #healthcare journey.