Program Manager, Mission & Strategy
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The Program Manager will work closely with the Mission and Strategy Team in the development and implementation of new initiatives, building relationships with targeted community stakeholders to determine the best practices for achieving highest impact results, identify effective program investments and analyze results of programming. The incumbent is responsible for monitoring investment portfolio for performance, providing technical assistance to collaborative partners to ensure ability to meet various benchmarks and service delivery targets. Serves as subject matter expert in assigned initiative fields: Multi-Services, Youth Services, and Job Recovery programming.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provides leadership in building initiative network: Implements collaboration best practices to improve the functioning and impact of initiative work. Maintains and builds current initiatives. Working with team, makes recommendations for new community partnerships and initiatives. Troubleshoots challenges with partners and ensure established goals and outcomes are met. Working with team, plans for collaborative partner meetings, funding processes, and other projects, including developing calendars, applications, and other tools.
- Monitors investments and promotes excellent program service: Responsible for monitoring investment portfolio for performance, providing technical assistance to collaborative partners to ensure ability to meet various benchmarks and service delivery targets. Provides general and customized training to partners including outcomes management, continuous quality improvement, data management and reporting.
- Maintains relationships with community and initiative partners to advance United Way’s mission: Builds and maintains relationships with individuals, public and private sector community institutions and nonprofit organizations in order to identify community needs, develops approaches to meeting needs, and ensure successful implementation of United Way’s mission in the community. Establishes and builds relationships with expert community stakeholders to determine the best practices for achieving highest impact results, identifies effective program investments and analyze results of programming.
- Serves as subject matter expert in initiative field: Develops and maintains current information on needs of community as well as best practices to address needs. Develops in-depth understanding of community resources through research, involvement in community planning and advocacy groups and other activities. Uses knowledge to make recommendations about funding priorities, new activities, and direction. Participates in community collaborations, partnerships, and national and state organizations involved in community impact work, identifying appropriate roles for United Way. Conducts regular surveys of the national best practices and determines likelihood of successful implementation in greater Houston region. Develops expertise of initiative partners by planning trainings, sharing information, and other activities.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Functional Expert: Considered a thought leader on a subject
Job Security: Inspired to perform well by the knowledge that your job is safe
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Bachelors or better in Public Administration or related field.
Masters or better.
3 years: A minimum of 3 years performing comparable work and engagement in community efforts related to areas of expertise preferred. Knowledge of the Greater Houston community, government and nonprofit sector required.
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