Information & Referral Specialist- Environmental Public Health (EPH) (closes 7.16.21)

Harris County Public Health Services

Pasadena, TX, USA

Full time

Jun 25

This job is no longer accepting applications.

Position Description

Under the supervision of the Manager, Business Support, the Information & Referral Specialist will support the Environmental Public Health (EPH) division, through assigned duties including customer service and constituent interaction, handling inquires, administrative support, documentation, and accurate entry of data into the appropriate systems.

Job Duties and Responsibilities:

Customer Services

  • Greets and converses with citizens in a professional and courteous manner
  • Answers calls , takes messages, and fields questions from public, industry, and agencies - handling inquiries when able and/or referring them to appropriate personnel
  • Makes calls to industry and other companies requesting copies of applications or other backup information to applications for permitting staff
  • Answers incoming telephone calls requesting information, services, and inquiries concerning environmental public health services
  • Provides complete/accurate information to callers requesting environmental public health services
  • Takes complaints from citizens during regular working hours, enter all applicable information, and assigns to an investigator

Data Entry

  • Accurately enters data into various databases, spreadsheets, and/or documents that would come from citizens and/or business personnel


  • Contributes to committee(s) and teamwork
  • Makes reservations, appointments, ect for Section staff
  • Schedules and confirms appointments for citizens, employees, or supervisors
  • Arranges conferences, meetings, and travel reservations for office personnel
  • Completes forms in accordance with company procedure
  • Composes, types, and distributes meeting notes, routine correspondence and reports
  • Sends, receives, and distributes faxes
  • Mails letters, materials, and other various items
  • Maintains schedules and event calendars
  • Makes copies of correspondence and other printed materials
  • Opens, reads, routes, and distributes incoming mail and other materials, and prepares answers to routine letters
  • Sets up and maintains paper and electronic filing systems for records, correspondence, and other material
  • Collects funds for Harris County permits and keep records of collections
  • Conducts searches to find needed information using all applicable sources
  • Operates office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications
  • Learns to operate new office technologies as they are developed as they are developed and implemented
  • Operates electronic mail systems and coordinates the flow of information both internally and with other organizations
  • Orders and dispenses supplies
  • Takes messages for EPH personnel and relaying those messages through voicemail or other appropriate methods


  • Reviews work done by others to check for correct spelling and grammar, ensures that company format policies are followed, and recommend revisions
  • Assists with overflow work or provides backup to others as needed
  • Other duties as assigned, including special tasks involved in responding to an emergency event

"Harris County is an Equal Opportunity Employer"

If you need special services or accommodations, please call (713) 274-5445 or email


Must pass the "Clerical Skills Test" with a minimum score of 80% and a typing speed of 45 w.p.m. with 80% accuracy.

See General Information below for test instructions.

  • High school diploma or GED equivalent
  • One (1) year of customer service experience
  • Three (3) years of experience in an Administrative Assistant role
  • Experience in data entry and use of a computer
  • Basic level of Microsoft Office Suite
  • Bilingual in English/Spanish

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume